Frequently Asked Questions

My Orders FAQs

How do I check my order status?how to buy?What does my order status mean?How can I cancel my order?Can I make changes to my order?

My Account FAQs

Why should I create an account?I forgot my passwordHow do I update my shipping or billing address?How do I change my email preference?How do I write a review?

Payment FAQs

Which payment methods do you accept?What payment methods are available in my country?How to pay with credit/debit cardHow to pay with PayPal

International Shipping & Delivery FAQs

LightInTheBox Global Shipping Guide How can I track my package?How do I estimate my delivery date? How do I calculate shipping costs?

Returns & Refunds FAQs

An item was lost or damaged during shippingAn item is missing from my shipmentI received an incorrect itemHow do I return an item?

My Rewards & Credit FAQs

VIP in dx-cart.comWhat is the Rewards & Credit Balance?How do I earn Rewards & Credit?How can I check my Rewards & Credit Balance?When will my accrued Rewards post to my account?